Frequently Asked Questions
BILLING AND ACCOUNT QUESTIONS
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password, and you will be directed to select a new password before being redirected to the catalogue page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
Will my membership automatically renew?
Yes. You will be billed according to your subscription - either monthly or every six months.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my TV without using an app?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so that you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
Is ABS Fitness suitable for beginners?
Yes. ABS Fitness workouts are geared towards all levels. You go at your own pace. You can always pause the workouts anytime and resume when ready.
Is ABS Fitness suitable for all sexes?
Yes. ABS Fitness workouts are designed for all sexes and are designed to help strengthen, tone, sculpt and build endurance.
Do I need to use any equipment?
No. The majority of my workouts can be done using your own body weight. If you want to challenge yourself further, I recommend investing in some equipment (i.e. light weights, resistance bands, gliders, pilates ball, gym mat).
I don't have Gliders, what can I use instead?
If you are working on a tile/wood floor with no shoes, you can wear socks. Or, if you're in running shoes, washcloths or dishtowels work well. If you are working out on a carpet, paper plates should be suitable.
I don't have a Pilates Ball, what can I use instead?
You can substitute a pilates ball with a small pillow, a rolled towel or a children's play ball that is pliable.